Building A 'Go-To' Clinic: 3 Skills I Wish I Knew Starting Out As A Clinic Owner
In this episode, Dave and Paddy discuss the three skills they wish they knew when starting their clinics. The first skill is having a vivid vision for the clinic, which helps to stay on track and set milestones for growth. The second skill is understanding the importance of the customer journey and creating a great customer experience. The third skill is how to hire and onboard staff effectively, ensuring they have clear roles and responsibilities and are set up for success. These skills are crucial for building a successful clinic with happy patients, happy staff, high profits, and freedom for the clinic owner. Key Takeaways Having a vivid vision for your clinic helps you stay on track and set milestones for growth. Creating a great customer journey and experience is crucial for building a successful clinic. Hiring and onboarding staff effectively is important for the success of your clinic. Clear roles and responsibilities, along with setting up staff for success, are key in hiring and onboarding. Revenue-generating activities should be the focus when hiring staff. Leadership skills are essential for managing and motivating staff. Chapters 00:00 Introduction and Overview 01:26 Chapter 1: The Importance of a Vivid Vision for Your Clinic 08:32 Chapter 2: Creating a Great Customer Journey and Experience 15:27 Chapter 3: Effective Hiring and Onboarding of Staff 19:26 Chapter 4: Setting Clear Roles and Responsibilities for Staff 21:18 Chapter 5: Focusing on Revenue-Generating Activities in Hiring 22:28 Chapter 6: The Role of Leadership in Clinic Success 23:15 Conclusion