The gothamCulture Podcast

Customer Experience: Exceeding Your Customer's Expectations

av The gothamCulture Podcast | Publicerades 3/25/2020

People’s expectations of brands have increased, seemingly on a daily basis. Customers (and colleagues) expect a consistent high-quality experience no matter what kind of organization you work for. David discusses how to integrate customer experience into your company’s strategy and how to measure the ROI through metrics.  Show notes: Dave refers to a book about how Net Promoter companies Thrive in a customer-driven world The Ultimate Question by Fred Reichheld.

Om Podcasten

Welcome to the gothamCulture podcast where we talk about any topic you’d like so long as those topics are organizational culture, leadership, and people strategy. Each week, we talk with industry leaders and discuss culture opportunities and challenges in their workplace, providing you with actionable tips and strategies that you can implement in your organization.