Lisa Pentland - Season 02 Episode 09 (The Hot Seat)

Today we’re interviewing a self described ‘Industry Tragic’ Lisa Pentland. Lisa comes with 31 years of industry experience and just over a year ago as we record this video stepped into the role of General Manager of Sales and Service for Property Me. In our interview Lisa talks about her journey from receptionist to business owner and now service provider to the industry, how a Price waterhouse cooper survey shows ‘customers are happy to pay 16% extra’ for a good customer experience, Using software to optimise and streamline a Property Management business AND how continually listening to your customers and to be prepared to be confronted with negative feedback can help you to improve your business.

Om Podcasten

In The Hot Seat we talk to industry influencers within the real estate industry around the challenges they see in the industry and how to have a flourishing business as the industry continues to evolve. This season contains 9 episodes and is released every second Tuesday starting from 7 August. Your 2 hosts Damien Barnett and David Judge have extensive business knowledge with a special focus within the Real Estate industry.