Building Relationships with Clients in HR
All of us in HR have to build relationships with clients. So how? It is a skill and what happens when things go wrong? I interviewed Tiffany Castagno, an HR consultant and leader, and I sensed had a gift for building relationships with clients. Because she was building a relationship with me so quickly! I could see she has a unique and effective way of balancing professionalism with authenticity. I concluded that we have a lot to learn from her. Some thoughts and questions: - What are your intentions about your clients? She signs emails saying "In your corner." A person can only do this if they mean it and she does. - Showing your human side strengthens relationships and vulnerability is a piece of that. How do you show your human side? - You will have to have difficult conversations with good intentions - so considerable courage is required. - Onboarding a new client is important! There was a lot to learn from Tiffany and you'll smile with her. As I said at the end, she has some magic and I'm glad she shared! Find Tiffany at https://www.cephrconsulting.com/ Linkedin: / tiffanycastagno-people-culture-consultant Find Andrea at https://thehrhub.ca LinkedIn: / andrea-adams1