Professor Elizabeth Stokoe on The Science of Conversations

Conversations are a key part of how we communicate - but how do they actually work & what might go wrong? That's what my guest on this episode, Professor Elizabeth Stokoe, helps me to understand in...a conversation! Liz is the Professor of Social Interaction at Loughborough University in the UK. Her research analyses conversations in a wide range of settings. In our discussion, we explore some of the findings of her studies, how she came to specialise in the subject and her thoughts on COVID. Unsurprisingly, given her discipline, Liz is engaging, insightful and entertaining. To learn more about Liz's research, visit her faculty website 👉https://www.lboro.ac.uk/subjects/communication-media/staff/elizabeth-stokoe/To find Liz on Twitter 👉 https://twitter.com/LizStokoeYou can watch Liz's TED Talk 📺 here 👉 https://www.youtube.com/watch?v=MtOG5PK8xDATo learn more about her book 📕Talk: The Science of Conversation 👉 https://www.hachette.co.uk/titles/elizabeth-stokoe/talk/9781472140845/

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People are often described as the largest asset in most organisations. They are also the biggest single cause of risk. This podcast explores the topic of 'human risk', or "the risk of people doing things they shouldn't or not doing things they should", and examines how behavioural science can help us mitigate it. It also looks at 'human reward', or "how to get the most out of people". When we manage human risk, we often stifle human reward. Equally, when we unleash human reward, we often inadvertently increase human risk.