Rage against the customer service worker

As if they don't have enough to worry about, restaurant, retail, and airline employees are still facing customer meltdowns over COVID-19 precautions. We ask a 'customer whisperer' if these explosive customers can be defused.

Om Podcasten

A bite-sized show about big ideas. From the people who make Planet Money, The Indicator helps you make sense of what's happening in today's economy. It's a quick hit of insight into money, work, and business. Monday through Friday, in 10 minutes or less.