Retain Your Customers with the Beginning In Mind with Shana Lynn
This episode is all about community and retention. It doesn’t matter who you are, this message is for you! Joining us to explore this super important, universal topic is Shana Lynn, a podcast host, speaker, and consultant with more than ten years of experience in retention. Tuning in, you’ll hear all about Shana’s college thesis that got her on stages across the country, her experience at Vanderbilt Medical Centre, and being handpicked to work for Stu McClaren. We unpack what it really means to have strong retention systems in place, personal touches in a digital world, and the ongoing nature of the job of selling. We discuss how to structure your cancellation procedure, three things every client should believe at the end of your onboarding process, and four key elements to a thriving membership community. Join us today to hear all this and more!