124. How to DO MORE & Build Powerful Customer Experiences - with Blake Morgan
Today we’re looking at how to build a powerful Customer Experience, and why it is imperative for any company that hopes to find long-term success. We cover why short-term profit seeking can negatively impact customer experience, the DO MORE framework for building positive customer experiences, and how the on-demand economy is changing customer experience as we know it. We’re joined by Blake Morgan, a Customer Experience futurist, keynote speaker, and the author of More is More: How the Best Companies go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences. Blake also hosts The Modern Customer podcast and a weekly customer experience video series on YouTube. Resources: Connect with Blake: BlakeMichelleMorgan.com | Twitter | LinkedIn | Instagram Listen to The Modern Customer Podcast Pick up your copy of More is More: How the Best Companies go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences Learn more and get the full show notes at: 3PillarGlobal.com