Episode 65 – Remote but not unreachable

In the final episode of season 7 of The Internal Comms Podcast, host Katie Macaulay speaks with Lily Goodman D’Amato, Delivery Trainer at US-based digital pharmacy Medly. Lily began her internal comms career at Paris Baguette, a Korean café chain with a mammoth 3,000 locations across the world. But she attributes her unique approach to internal comms to her previous decade-long experience in the hospitality industry, which began spent on the frontline. Here, Lily and Katie unpack how her knowledge and understanding of the issues that frontline employees face makes it much that much easier to communicate with them authentically and with empathy in her role today. (We also get the scoop on how Lily’s love of theatre led to her powerhouse career in internal comms in the first place.) In this fascinating discussion, discover how Lily defines world class communication, hear her unique suggestion for communicating more effectively, and find out how humour plays a big role in her day-to-day.

Om Podcasten

Call it a shift. Call it a revolution. Whatever name you give it, it’s clear internal communications is no longer the poor cousin in the media family tree. At a time when your organisation’s products and services can seemingly be replicated at the touch of a button, the one thing that is hardest to copy – your organisation’s collective wisdom – is fast becoming its most important asset. In one of the UK’s first internal communications podcasts, Katie Macaulay sits down with IC thought-leaders every other Wednesday to better understand how we can improve communications at work. After all, it’s what’s inside that counts.