2024 Gartner Voice of the Customer Report for SAM Managed Services Explained
Hosts: Jesse Good, Senior Client Experience Manager; Brooke Hirsch, Senior Client Experience SpecialistIn this episode of The ITAM Executive Jesse Good and Brooke Hirsch, from Anglepoint’s Client Experience team, discuss the recent release of the 2024 Gartner Voice of the Customer report for Software Asset Management (SAM) Managed Services.This is the first ever report of its kind for the SAM Managed Services industry. Unlike the Magic Quadrant, which relies heavily on analysis from Gartner analysts, the Voice of the Customer (VOC) report is solely based on client feedback, providing an unfiltered look at SAM service providers.In the episode, Jesse and Brooke cover the methodology used to create the VOC report, which ranks providers based on client reviews in two key areas:Interest and adoption: review volume, industry, region, company sizeOverall experience: ratings on support, services, and capabilitiesAnglepoint ranks above average in both categories, earning the ‘Customers’ Choice’ title and positioning in the report’s upper right quadrant.We are grateful to our clients and appreciate their feedback, which helps us continue to improve. If you would like to review Anglepoint, you can at Gartner Peer Insights.Be sure to check out the Voice of the Customer report in its entirety.