189 - Customer Retention & Keeping Your Clients Coming Back with Jill Salzman

Founder of The Founding Moms online community and host of the podcast “Why Are We Shouting?!?,” Jill Salzman is on the podcast to talk about customer retention and how to keep customers coming back.In This Episode00:00 - Introduction03:36 - Greeting to Jill08:27 - Branding transparency11:09 - In it for the journey12:34 - Jill’s first “adult” company15:26 - Finding the answers19:05 - Being an expert23:08 - Community nurturing24:59 - Natural retention27:17 - Beginning of relationships32:09 - Is the “hustle” silly?34:57 - Hand off and be ok36:37 - Finding touch points42:26 - Refreshing engagement49:25 - Writing off ideas51:46 - Trickling55:34 - Josh’s coaching hatGet all links, resources and show notes at:https://joshhall.co/189Early access to my new course "Scale Your Way" is open now!!Go to joshhall.co/scale for your special early access offer 🎉Join Web Designer Pro™ before we hit the 250 member cap!https://joshhall.co/pro

Om Podcasten

The Web Design Business Podcast with host Josh Hall is here to help you build a web design business that allows you to have freedom and a lifestyle you love. As a web designer and web agency owner of over a decade, Josh knows the challenges, struggles and often painful lessons of building a web design business without any guidance, proven strategies or a mentor to help you along the way, which is why this show exists. Think of this podcast as your weekly dose of coaching, mentorship and guidance to help you build your dream web design business. All while having a good time doing it. Through interviews with seasoned web design business professionals and online entrepreneurs, solo coaching episodes with Josh and even case studies with his students, you’ll learn practical tips and strategies for web business building along with real-world advice and trends that are happening right now in the wild and wonderful world of web design. Subscribe if you’re ready to start or level up your web design business and for all show notes, links, full transcriptions for each episode, head to https://joshhall.co/podcast