Revolutionising Retail Training at Ann Summers with Becky West

In this interview, Adam speaks with Becky West, Head of Learning and Development at Ann Summers. Becky started her career as a teacher and moved into the Leisure and tourism industry as a frontline manager. Becky found her niche in the world of learning and development nearly 10 years ago. She’s worked in senior L&D roles for Merlin Entertainments, Entain and, most recently, heads up the learning and development function for iconic retailer Ann Summers. She brings to the table experience in coaching, inspiring and developing both front-line teams and senior leaders, with a real passion for creating commercial returns from learning.In this brilliant episode, Adam and Becky speak about the power of social learning and the profound impact it can have on a business. 

Om Podcasten

The L&D Challenges Podcast: Elevate Your Learning Strategy, Empower Your Teams Are you leading Learning and Development in your organisation and facing challenges like evolving skill demands, driving engagement in a hybrid workforce, or measuring the impact of your programs? The L&D Challenges Podcast is here to help. In each episode, we take you "under the hood" to explore what L&D practitioners are doing right now. Hear directly from industry leaders, innovative practitioners, and experts as they share real-world insights and practical solutions to the most pressing issues in the field. Learn what’s working, what’s not, and how to apply these lessons in your own organisation. From scaling training programs to fostering a culture of continuous learning, we deliver actionable strategies that empower your teams, enhance your leadership capabilities, and keep you ahead in today’s fast-paced business environment. Whether you’re an L&D manager, business partner, or director, this podcast is your guide to building agile, impactful learning experiences that drive results.