The Institute of Leadership & Management's Podcast: 14 July 2021

On this episode, we discuss: Poor customer service is blamed on coronavirus (00:20-02:49) Leadership lessons by Gareth Southgate (02:50-04:39) The pandemic has changed our tolerance for office work (04:40-07:23) The importance of amplification (07:24-09:59)

Om Podcasten

Listen to our weekly podcast series where we critically review topical developments in the news and media with a leadership and management point of view with Head of Research, Policy and Standards at The Institute of Leadership & Management, Kate Cooper.