Measuring The Impact Of L&D With Kevin M Yates
How do we know what we do works? Well, Kevin M Yates has made this his mission. In this episode we talk about how expectations of L&D have grown and how we need to adapt in order to demonstrate our impact. KEY TAKEAWAYS At a senior level in Learning & Development there seems to be a paranoia/anxiety that training isn’t getting results or equating to any kind of business performance, capability or change. There’s been a transition in the expectation of what L&D is. Decades ago, expectations were very different. Right now, the expectation is that people will use their performance in a way that helps the business win. In the past, this focus on performance in that context was not resonant. Happy sheets, attendance, completion and satisfaction, the main parameters chosen to measure the success of training, don’t actually measure whether or not anything has been learned. Organisational goals are where L&D should begin, before looking at the gaps in performance and capability that are limiting people’s capacity for achieving those. Learning solutions and experiences need to hit three criteria for full-blown impact analysis: Whether or not the learning solution is strategically and intentionally aligned to a business goal. Whether or not the solution or experience has high visibility within the business. Whether or not it’s expensive Being curious and creating relationships are keystones to successful implementation of L&D, and the measurement of its success. BEST MOMENTS ‘We are expected now to impact people’s performance in a very measurable way’ ‘I believe that those metrics and measures tell a story’ ‘You’re always defining those things before you go and investigate’ ‘Be curious’ ‘I consider myself a curator of knowledge and information' ABOUT THE GUEST Kevin’s expertise is answering the question, “Did training work?”, with facts, evidence, and data. His work is global and multi-industry. He's a sought after subject matter expert and international speaker. You can follow and connect with Kevin via: Twitter: @KevinMYates - www.twitter.com/kevinmyates LinkedIn: https://www.linkedin.com/in/kevinmyates/ Facebook: https://www.facebook.com/kevmyates/ Instagram: https://www.instagram.com/kevmyates/ Website: https://kevinmyates.com/ ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board. CONTACT METHOD Twitter: https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/