Sweepr CTO: 'Engagement' and 'containment' critical metrics for digital customer care

Sweepr CTO Jim Hannon discusses the evolutionary path of digital customer care and how contextual AI is helping to improve and harden the experience to entice customers to use (and reuse) those digital platforms. Hosted on Acast. See acast.com/privacy for more information.

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This feed is Light Reading's main podcast feed for "The Light Reading Podcast," "The Divide," "The Light Reading Extra," and "What's the Story?"Light Reading provides daily news, analysis and insight for the global communications networking and services industry. The publication was founded in 2000 and, since July 2016, has been a part of Informa Tech, a division of Informa PLC. We're part of a big team providing specialist research, media, events and training for businesses and professionals working in technology. Hosted on Acast. See acast.com/privacy for more information.