Reinventing Ecommerce Shipping with Itamar Zur

Itamar Zur and Joe Lynch discuss reinventing ecommerce shipping. Ita is the Co-founder and CEO of Veho, a company dedicated to driving commerce forward with a customer-centric delivery and returns experience that's built for the modern era. About Itamar Zur Itamar Zur founded Veho based on the belief that getting a package should be a pleasure. After a failed delivery of a meal kit subscription led him down a customer service abyss, Zur realized that the experience he had anticipated for days fell apart in the last mile. Veho was built on this core insight: customer-first delivery experiences directly impact brands' customer retention and customer lifetime value. With support from a team of industry veterans from FedEx, Uber and Amazon, Zur and his co-founder Fred Cook have grown Veho to provide the most transparent, customer-centric, and flexible shipping solution for brands radically focused on first-rate customer experience.Veho’s mission is to power the future of commerce by making shipping, shopping, and returns work seamlessly for everyone. About Veho Veho’s mission is to power the future of commerce by making shopping, shipping and returns work seamlessly for everyone. Through an innovative end-to-end logistics infrastructure powered by the latest technology and designed for the needs of brands and consumers. Veho is reinventing shipping, and all parts of the post-purchase experience as we know it. Veho removes the pain from delivery and returns and creates new powerful opportunities for brands to engage and build deep loyalty with their customers, and delight them like never before. Key Takeaways: Reinventing Ecommerce Shipping Veho unlocks the potential of everyday consumers and e-commerce brands to fully participate in the global economy—removing limitations caused by outdated logistics providers and archaic technology. By building an entirely new end-to-end logistics infrastructure powered by technology designed to meet the needs of brands and humans in the age of e-commerce, Veho is reinventing the post-purchase experience. For e-commerce brands, we are the tech-driven shipping partner enabling fast, personalized, and highly reliable package delivery and returns—from their fulfillment centers to their customer's doorstep and back. We created a nationwide network of warehouses and a tech platform that builds optimized routes for qualified crowdsourced driver partners. For customers, we give them complete control over their delivery experience and empower them to share their feedback—with us and the brands they shop from—helping us all constantly improve. For our driver partners, they get to have total control over their schedule and visibility into their earning potential on our platform so they can decide what's best for themselves and their families. They don’t need to drive passengers or hustle in line at a restaurant. Delivering with Veho is safe and easy. Today, Veho provides customers and brands an unparalleled shipping experience with an over 99% on-time delivery rate and 4.9/5 customer rating in over 42 markets and counting. Our brand partners have seen 20% increases in customer repurchases, 40% growth in customer lifetime value, and 8% improvements in net promoter score from customers. Tomorrow, Veho will power new types of businesses in the e-commerce economy. We will make it easy for anyone to start a business, scale, and provide customers with fast and seamless delivery and returns—locally, nationally, or internationally. We will bring the fitting room to the living room and celebrate new ways of discovering and engaging with beloved brands. And we will enable retailers to reimagine in-store shopping by connecting the physical and digital with fast and seamless logistics powering holistic shopping experiences. Learn More About Reinventing Ecommerce Shipping Itamar Zur | LinkedIn Veho | LinkedIn Veho website Veho’s Guide to Peak Season 2023  The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn, Overcast Check out The Logistics of Logistics on Youtube

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The Logistics of Logistics is a podcast hosted by industry expert Joe Lynch. Joe interviews founders, executives, and innovators who are shaping the future of logistics and supply chain. Topics include transportation, logistics, warehousing, technology, supply chain, and ecommerce. The Logistics of Logistics audience expects an inside perspective of what’s next in logistics and supply chain delivered via podcasts, videos, and articles. Topics include: Transportation Topics Small package, Small parcel, Air Cargo, Ocean Shipping, Ocean freight, Bulk carriers, Cargo ships, Container ships, Tankers (ocean tankers), Refrigerated ships (reefers), Roll-on/roll-off ships, Multi-purpose ship, General cargo ship, Break bulk cargo, General cargo, Less Than Truckload, LTL, Tractor, Trailers, Tractor-trailers, 48-foot trailer, 53-foot trailer, Truck lift-gate, Truck terminals, Truckload (TL), Full Truckload (FTL), Freight, Palleted freight, Pallets, Fleet acquisition, Equipment, Drivers, Truck Drivers, Driver leasing, Driver training, Driver safety, Hours of Service (HOS), Electronic Logging Device (ELD), Driver outsourcing, Dedicated Contract Carriage (DCC) Carrier contract, Spot rates, Contract rates, Pickup and delivery, Carrier Instructions, Freight characteristics, Dock management, Intermodal, Containerization, Containers, Final mile, Last mile, Rail transportation Warehousing Topics Warehouse storage, manufacturers, importers, exporters, wholesalers, transport businesses, customs, Pick and Pack, Sub-assembly, Site Location, Distribution Center Management, Inbound shipping, Outbound shipping, Receiving, Putaway, Put-away, Order processing, Replenishment, Pulling, Restocking, Picking, Validation, Sorting, Distribution Center Management System (DCMS), Vendor Managed Inventory (VMI), Supply, Demand, Inventory, Inventory Management, Cross-docking, Cross-dock, Ecommerce fulfillment, Fulfillment, Packaging Logistics Topics 3rd party logistics, 3PL, 4th party logistics, 4PL, Just-in-Time (JIT), Payment auditing, Freight auditing, Payment Processing, Freight brokerage, Freight broker, Digital freight brokerage, Digital freight broker, Transparency, Visibility Special Topics Direct to Home, Direct to Store, Sustainability, Green Logistics, Reverse Logistics, Product Lifecycle Management, Supply Chain Security Analysis, Contingency planning, Crisis Planning, Global Expansion, Foreign Trade Zone (FTZ), Logistics Consulting, Transportation Consulting, Import / Export, Customs, Labor Management, Marketing Services, Customer Service Technology Topics Supply chain technology, Freighttech, Freight tech, Freight technology, EDI, Enterprise Resource Planning (ERP), Predictive Analytics, Technology Services, Web Services, Global Trade Management (GTM), Transportation Management System (TMS), Warehouse Management System (WMS), Supplier Management, Customer Management, Cloud Based Solutions, Wireless