Empathy as a Learnable Business Skill | Michele Hansen

Mastering Empathy in Business: An Interview with Michele HansenIn this episode of Present Influence, host John Ball interviews Michele Hansen, author of 'Deploy Empathy.' Michele discusses her journey from the technical side of business to understanding and mastering empathy. The episode covers how empathy can be a learned skill crucial for business success, even in technical fields like software development. Michele shares her insights on applying empathy in product management, marketing, and sales, emphasizing the importance of understanding people's contexts. The conversation explores the unexpected benefits of empathy in building trust and deepening relationships, as well as Michele's experiences and strategies for successful podcasting. Listeners are encouraged to consider how they can apply empathy in their own professional and personal lives.00:00 Introduction: The Importance of Empathy in Business00:17 Meet Michelle Hansen: From Technical Background to Empathy Advocate02:57 The Journey to Entrepreneurship and Writing a Book06:01 Understanding Empathy: Michelle's Insights08:40 Applying Empathy in Business and Beyond18:29 The Role of Podcasting in Promoting Empathy26:56 Practical Tips for Developing Empathy40:57 Conclusion: Embracing Empathy in Professional Life

Om Podcasten

Present Influence, hosted by professional coach, speaker, and trainer John Ball, is the podcast dedicated to helping business owners and C-suite professionals develop the personal and professional skills to inspire, influence, and make a lasting impact. With a passion for ethical persuasion, rhetoric, and personal presentation, John brings years of experience working with some of the world's largest personal development companies to the table. Each week, John shares insights through solo episodes, interviews with influential guests, and in-depth book reviews. Whether you're looking to sharpen your presentation skills, master the art of persuasion, or enhance your leadership presence, Present Influence provides practical strategies and expert advice to help you lead with confidence and authenticity. Tune in and discover how to communicate your ideas in a way that resonates, persuades, and inspires lasting change.