How to Create Powerful Customer Experiences | Greg Kihlstom

What's the most important to your customers and clients?My guest Greg Kihlstrom is an expert on applying agile principles to things like customer experience and we have a great chat about why we should all consider customer experience and also a good chat about which professional assets make the biggest difference to your industry status and clout?In this episode:Bootstrapping a businessHow introverts can build successWhy customer experience mattersBecoming a known brandWhy start a podcast?Leveraging your online contentand more.Greg's book recommendations are The Hard Thing About Hard Things by Ben Horowitz, Drive by Daniel Pink and The Goal by Eliyahu Goldratt.Greg's latest book is called Meaningful Measurement of the Customer Experience and is available to buy now. Greg's podcast is called The Agile World and if you'd like to connect with him, he's on LinkedIn and happy to hear from you: https://www.linkedin.com/in/gregkihlstrom/Remember to check out our sponsors BrandFace by visiting LearnAboutBrandFace.comDid you enjoy the show? Did you learn anything new or useful? If you did, then the best way to show your appreciation is by sharing the show to your online network. Tag me and I'll give you a shout out on an upcoming episode. Leave a review and I'll read it out on the show.Of course, if you REALLY liked it, you're welcome to support the show financially too using the link below.Support the show (https://speakinginfluence.supercast.tech/)Mentioned in this episode:Podfluence WeeklyJoin us for the official Podfluence Weekly newsletter https://present-influence.ck.page or Subscribe on LinkedIn https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=6882642444815519744

Om Podcasten

Present Influence, hosted by professional coach, speaker, and trainer John Ball, is the podcast dedicated to helping business owners and C-suite professionals develop the personal and professional skills to inspire, influence, and make a lasting impact. With a passion for ethical persuasion, rhetoric, and personal presentation, John brings years of experience working with some of the world's largest personal development companies to the table. Each week, John shares insights through solo episodes, interviews with influential guests, and in-depth book reviews. Whether you're looking to sharpen your presentation skills, master the art of persuasion, or enhance your leadership presence, Present Influence provides practical strategies and expert advice to help you lead with confidence and authenticity. Tune in and discover how to communicate your ideas in a way that resonates, persuades, and inspires lasting change.