E292 | Customer Service Excellence And High Performance: The Macquarie Way with Joseph Michelli
This week we're diving deep into customer experience, leadership, and the relentless pursuit of excellence with a returning guest, Joseph Michelli. He is an organisational consultant extraordinaire and the author behind Customer Magic – The Macquarie Way, his new book out on Kindle today in the UK. Joseph shares his insights on the non-negotiable personality traits for success in technology careers, the inherent service gene, the grit to work hard, and the strategic vision to see beyond immediate gratification. He will unpack the fascinating story of Macquarie Technology Group and their bold move from outsourcing to onshoring, hiring savvy university students part-time, and creating a formidable talent pool.Macquarie’s contrarian approach has positioned them exceptionally well in the tech world. Joseph will their clever transition from legacy systems to dominating the cloud business, their diverse revenue streams, and their winning philosophy which intertwines top-tier customer service with solid profitability.A deeply insightful episode with Joseph. He never disappoints. Download and listen today to enjoy the full conversation!On today’s podcast: The Macquarie WayWhat it takes to be a great place to workA high-performing hiring processMcquarie’s contrarian approachFollow Joseph:WebsiteLinkedInX Customer Magic – The Macquarie WayRecommended reading:Think Like A HorseEnjoyed the show? Leave a Review