E96 | How To Build A Culture Of Excellence with Horst Schulze

You will have heard of the Ritz Carlton hotel group, but you may not know who founded it - meet Horst Schulze, the man, the myth, the legend. Horst is legendary for creating the infamous operating and service standards for which the Ritz Carlton Hotel Company are renowned. Key Takeaways: Building a culture of excellence Tipping in hotels The difference between a manager and a leader How to build the best organisation Repeat teaching values The three types of customers Empowering employees

Om Podcasten

Do you want to dive deep into the minds of those who dare? With an insatiable appetite for knowledge and a disdain for mediocrity, ‘Curious Leadership with Dominic Monkhouse’, is your fortnightly look into the mindsets of some of the world’s most trailblazing leaders. From seasoned strategists and investors to pioneering entrepreneurs and experts, I’ll explore their personal journeys, unorthodox decisions, and the lessons they've learned while shaping the future. About Dominic - Dominic Monkhouse is the founder of Monkhouse & Company. He scaled two UK tech firms from zero to £30 million in five years, coached 10 founders to successful exits, and published two books to keep others from making the same mistakes. He works with the 1% of founders committed to scaling—building elite teams, navigating the messy middle, and growing without drowning in chaos or losing control. His mission is to see 200 founder-led firms scale from 50 to 250+ employees, creating 300,000 jobs and £52 billion in revenue and reshaping the UK’s business landscape.