E115 | Making Business More Human with Hilary Corna

Do you know what your company’s nine touch points are? The things that are the most important to your clients? Meet Hilary Corna, author, speaker and CEO of a coaching consulting business, Corna Partners. Hilary is on a mission to humanise business. Key Takeaways: Why she’s focused on humanising business Humanisation of process Digi-human divide Intentional human customer experience design Customer for life cycle Your nine customer touchpoints Humanise your agreements Create customer focused content

Om Podcasten

Do you want to dive deep into the minds of those who dare? With an insatiable appetite for knowledge and a disdain for mediocrity, ‘Curious Leadership with Dominic Monkhouse’, is your fortnightly look into the mindsets of some of the world’s most trailblazing leaders. From seasoned strategists and investors to pioneering entrepreneurs and experts, I’ll explore their personal journeys, unorthodox decisions, and the lessons they've learned while shaping the future. About Dominic - Dominic Monkhouse is the founder of Monkhouse & Company. He scaled two UK tech firms from zero to £30 million in five years, coached 10 founders to successful exits, and published two books to keep others from making the same mistakes. He works with the 1% of founders committed to scaling—building elite teams, navigating the messy middle, and growing without drowning in chaos or losing control. His mission is to see 200 founder-led firms scale from 50 to 250+ employees, creating 300,000 jobs and £52 billion in revenue and reshaping the UK’s business landscape.