Ep 56: From Automation to Innovation: The AI Revolution in Banking - Eshmael Mpabanga
AI has transformed from a simple automation tool into a powerful catalyst for innovation in the banking sector. This week, Michael Avery was joined by Eshmael Mpabanga, Banking Client Account Lead at Accenture, to explore the profound impact AI is having on the industry. Eshmael shared his insights into how AI creates opportunities for revenue generation, enhances personalised customer experiences, as well as the balance between AI innovation and regulatory compliance.