Resolving Customer Complaints In Your Moving Company
In this episode, Louis Massaro shares his 5 Steps To Resolving Customer Complaints In Your Moving Company. You’ll learn: What to do to properly resolve a complaint Why you should not take it personally when a customer complains How to prevent the issue from happening again The better prepared you are with a standard way of dealing with them, the quicker you can resolve the issue for your customer. Learn how to create your own complaint resolution process by listening to Resolving Customer Complaints In Your Moving Company. Subscribe to my YouTube channel for more tips on growing your moving company. Get free on-demand video training on how to book more moves and learn The 6 Stages of a Moving Company Sales Machine. Follow me on Instagram for daily tips and motivation. ABOUT Louis Massaro is the world’s leading moving business trainer and success coach. He’s the founder and CEO of Moving Mastery, a training, coaching and education company dedicated to helping moving company owners, managers and employees reach higher levels of success in their business. Through his coaching programs, online training and live seminars he’s helped hundreds of people unlock their full potential by giving them the strategies and systems to take their moving business to the next level. Louis opened his first moving company at 19 years old with two rental trucks and after overcoming many challenges and struggles, he went on to build a $20 million a year business. His company, Neighbors Moving & Storage had locations nationwide performing local moves, long distance moves as well as storage. After 16 years of success in the moving business, Louis sold his companies and is dedicated to helping others “Profit in Their Business and Thrive in Their Life”. Meet him at LouisMassaro.com