Delivering services to the public—digitally—with Jennifer Pahlka

A former US deputy chief technology officer talks about how digitization can be used to create a government that works for the people.

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Forward Thinking examines groundbreaking ways in which the world is evolving and how people and organizations can respond to changing demands and technologies. In each episode theorists, innovators, and business leaders discuss global trends—technology, artificial intelligence, globalization, urbanization, climate change, and more—with hosts Michael Chui and Janet Bush of the McKinsey Global Institute.