Skill #28: Researching as a Tech Writer

📣 Special announcement: The Not-Boring Tech Writer team (Kate and Chad) will be at Write the Docs Portland in May. Thanks to KnowledgeOwl's sponsorship, they’ll be wearing KnowledgeOwl and The Not-Boring Tech Writer t-shirts and giving out The Not-Boring Tech Writer stickers. If you're attending WTD Portland this year, please say hi to Kate and Chad, let them know what you think of the show, and swing by the conference swag table to grab some free stickers so you can flaunt your not-boring tech writer status with the world!_____________________________________________All of the help resources tech writers create, such software documentation, video tutorials, or blog posts, require research. Imagine creating a document to explain a new feature before, say, even understanding how customers actually use the feature. Tech writers use several different resources to research the information they need, including conversations with developers and support and reviewing support tickets. But, if you’re like many writers, we’ll often seek too much information and face information overload, uncertain what to document. Or, as we’ll learn from this episode’s guest, we miss an opportunity to research the domain in which we work—a must for any tech writer, no matter their industry.That’s why, in this episode, we have Margaret Eker on the podcast: tech writer at Magento, an Adobe company, and somewhat longtime friend since our days hiking in the forests of Portland Oregon for Write the Docs 2016. Margaret prides herself as a researcher. And, countless times, has witnessed her work and relationships with her colleagues flourish when she dedicates herself to understanding the domain in which her company exists. In this episode, Margaret shares how you can boost your research skills as a technical writer, including how tech writers traditionally research new features, why tech writers should research the domain in which they work, and which steps you can take today to boost your research skills. Show Notes: Margaret on LinkedInMargaret on TwitterBri Hillmer on creating just-in-time documentation

Om Podcasten

All technical writers have one thing in common: their peers outside of the industry believe technical writing is a boring career. They think we lack creativity; they think we only eat tuna salad for lunch; and they think our work is reserved to instructional manuals that they don't even use. This podcast gives you the tools to prove them wrong! In each episode we talk to the humans behind the docs, sharing stories, experience and expertise to inspire, entertain, and give you knowledge and skills you can use in your life as a not-boring tech writer.