Skill #3: Creating Just-in-Time Documentation
📣 Special announcement: The Not-Boring Tech Writer team (Kate and Chad) will be at Write the Docs Portland in May. Thanks to KnowledgeOwl's sponsorship, they’ll be wearing KnowledgeOwl and The Not-Boring Tech Writer t-shirts and giving out The Not-Boring Tech Writer stickers. If you're attending WTD Portland this year, please say hi to Kate and Chad, let them know what you think of the show, and swing by the conference swag table to grab some free stickers so you can flaunt your not-boring tech writer status with the world!_____________________________________________Face it: sometimes, documenting software can be tricky.Not because we don’t understand the software – we get that. Nor because we can’t articulate it in layman’s terms – we’ve got that covered, too.But because feature guides – the traditional style of software documentation – isn’t enough to ensure your end users can find the information they need to accomplish a specific task.Enter just-in-time documentation: a new methodology of documentation that complements feature guides by creating task-oriented documents, as our guest Bri Hillmer describes it, “just in time, when the customer asks the question.”In this episode, you’ll learn about the power of just-in-time documentation and how you can apply it to your documentation today.The Show Notes:ZendeskZapierKnowledgeOwlGoogle Custom SearchBri’s TwitterBri’s super awesome documentation