Skill #6: Bridging the Gap Between Documentation and Support
📣 Special announcement: The Not-Boring Tech Writer team (Kate and Chad) will be at Write the Docs Portland in May. Thanks to KnowledgeOwl's sponsorship, they’ll be wearing KnowledgeOwl and The Not-Boring Tech Writer t-shirts and giving out The Not-Boring Tech Writer stickers. If you're attending WTD Portland this year, please say hi to Kate and Chad, let them know what you think of the show, and swing by the conference swag table to grab some free stickers so you can flaunt your not-boring tech writer status with the world!_____________________________________________Documentation and Support teams share a common goal: to give customers the information they need to get the greatest value from a product.But despite a shared goal, consistent communication rarely follows.The result: tech writers missing out on content-rich customer feedback, thus, as our guest Neal Kaplan phrases it, “creating documentation in a vacuum.”In this episode, you’ll learn how to bridge the gap between Documentation and Support, including how to:build rapport with your Support team.use the relationship to create better documentation.measure the efficiency of your documentation.The Show Notes:Neal Kaplan’s talk at Write the DocsNeal Kaplan on Twitter