Episode 129 - OPEX- Leading Gents - Ken Babcock - It Takes Two To Tango

My guest today is the co-founder of Tango! Not the Dance! Or a Dance Studio…. But an amazing tool to map out & write out processes in your organisation! In our Contact Centre Industry we live and breath processes and process improvements! We love it, I love it! Yet when it comes to documentation of said processes; the “How to” - then I often times find that these so important documents a) don’t exist b) are not complete c) are outdated! Tango will allow you to get on top of your process mapping! Ken’s promise is “you can create guides in seconds” Links: Tango: https://www.tango.us/ Ken on LinkedIn: https://www.linkedin.com/in/kenbabcock/ Contact us at info@rutzconsulting.com or email me directly marianne@rutzconsulting.com Website: https://rutzconsulting.com/   This Podcast is produced by: Andrew Madden Photography & Media Production

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Join Marianne Rutz and world-renowned leaders in the contact centre industry for the Operational Excellence Show. Dig deep into the industries hot topics and gain valuable advice, insights and wisdom.