Episode 67 - OpEx with Marianne Rutz - Leading Gents – Hans Luyts - How to make the IT department redundant!

This week’s leading Gent is Hans Luyts , a knowledge management consultant who helps the IT team solve the knowledge and communication challenges that bottleneck their productivity. He makes quite a bold statement…. Nobody should need to call the IT department. Full Stop.  In this episode, Hans candidly shares the massive changes and challenges he sees when working in an IT team and how he helps his clients to: 1. Reduce Costs2. Innovate faster3. Deliver peace of mind to their customers and their staff. I highly recommend you take the knowledge management health check after you listened to this episode!    Hans' LinkedIn: https://www.linkedin.com/in/hansluyts/ Website:https://www.ambertree.consulting/ Knowledge Management Health Check https://www.ambertree.consulting/en/km-health-check   Marianne on Linkedin: https://www.linkedin.com/in/marianne-rutz/ Rutz Consulting Website: https://rutzconsulting.com/   This Podcast is produced by: Andrew Madden Photography & Media Production

Om Podcasten

Join Marianne Rutz and world-renowned leaders in the contact centre industry for the Operational Excellence Show. Dig deep into the industries hot topics and gain valuable advice, insights and wisdom.