The rise of customer-centricity with Benjamin Humphrey | Dovetail

Benjamin Humphrey, Co-founder & CEO at Dovetail, talks to Maze about the comparison between design software and research software maturity levels, why customer-centricity is the key business differentiator, and how research repositories can help you build more customer-centric organizations.

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The Optimal Path is a podcast about user research and product decision-making, brought to you by Maze. Explore how today's leading organizations leverage user research to inform better product decisions. Each episode uncovers the ideas and approaches used to unlock continuous insights—and the optimal path for product success. Subscribe to The Optimal Path newsletter to be the first to know when new episodes launch: https://maze.co/podcast/.