Business Banking Platforms: Are They Fit for Purpose?
Banks will forever consider the diverse needs of their retail and commercial customers. But does that always extend to the digital banking platform they offer? While the functional complexities of a more extensive corporate solution may deem it unsuitable for small business usage, the deficiencies of a consumer offering for a business may not deliver the insights, efficiencies and benefits needed. In this episode, we explore why a one-size-fits-all approach is not likely to meet the distinct requirements of these customer segments.