Redefining the Tenant Experience with Tom Larance
This episode of the Performance Mindset podcast features Tom Larance, who began his career by founding Corporate Concierge Services. Tom took these guest experiences into new spaces, ultimately becoming known for transforming the concierge industry in guest experiences, including tenant lounges, in-office hospitality, wellness centers, and show-stopping convention hotels. Tom’s career has been spent as a trendsetter. He reveals what he’s doing now and the future of tenant and guest experiences.In this episode, you’ll hear:Tom Larance’s reputation as a trendsetter and how the sale of his company led to a new endeavor, The Experience Company.His initial entry into hospitality and its evolution into a productivity tool.The project Tom is most proud of in his career.Establishing community to forge relationships among tenants.The differences between a large company and a boutique organization and why a boutique environment allows for more creativity.What Tom sees for the future of tenant and guest experiences and how his team is helping him get there.How geography can change what amenities are offered in a property.Implementing habits that can help you maintain a strong mindset.Tom’s advice for other entrepreneurs and leaders hoping to find more success.Connect with Amy Calandrino here:Beyond CommercialAmy CalandrinoConnect with Tom Larance:Website