Lindsay Mason - A Claims Journey
Hi everyone, it's episode 5 of season 2, and this week I am speaking with Lindsay Mason, my colleague at Cura, who has been through some significant events this year.Please note that this episode could be quite emotional for some people to hear. We are talking about deaths caused by cancer, heart attack and coronavirus, and the feelings and difficulties that a family member can face when these things happen.Lindsay will talk through how this year has been and how it can feel when you are faced with so many significant events in such a short period of time. She is talking about how it felt for her mum to place a terminal illness claim, to have that declined and then how it felt when she helped her dad to put forward a death claim this year. Lindsay also discusses how she was able to access Red Arc Nurses through her insurances and what that meant for her and her family.My 3 key takeaways:The complex emotions that come with making a terminal illness claim.The financial difficulties that a family member can face until a life insurance claim is paid.The practical and emotional support that organisations like Red Arc can offer at the time of a claim and beyond.Please let me know what you think of the podcast and if there is anything that you would like me to feature in the future.Next time I will be chatting with Alan Knowles from Cura. We will be talking through a mix of case studies where he has arranged protection insurance for people that are considered a high insurance risk. We will also be discussing his role as the Chair of the PDG and his membership of the Access to Insurance working group.