Balto's Marc Bernstein on Real-time AI Help for Call Center Agents

Marc Bernstein is Founder & CEO of Balto, a real-time guidance tool for contact centers. Powered by AI, Balto listens to both sides of a conversation and visually prompts agents with the best things to say, live on every call. Marc also hosts Reimagining the Contact Center, a podcast that digs into the new contact center economy and how technology, businesses, and the modern customer work together for better outcomes. A graduate of Washington University in St. Louis, Marc has both founded and worked at a number of startups before founding Balto. He joins Fully and Dave to talk about how technology is changing customer service and sales, and how Balto has captured so much market share so quickly.

Om Podcasten

The Prepare.ai Podcast explores the fast-paced world of emerging tech from the landscape of the Midwest, with a distinctly non-coastal vibe. Hosted by technologists Fully Teasdale and Dave Costenaro, the Prepare.ai Podcast highlights great work across artificial intelligence and machine learning, data science at scale, virtual reality and augmented reality, and robotics and robotic process automation, and features folks from boots-on-the-ground implementers to vision-creating founders. The Podcast is produced by Prepare.ai, a 501c3 whose mission is to increase collaboration around 4th-industrial revolution technologies in order to advance the human experience. We’re doing it from the heart of the Midwest, where the 1st- and 2nd-industrial revolutions brought growth and innovation, and where the 3rd eroded jobs and urban landscapes. This time, we will not be left behind. We will lead, not follow. Help us Prepare.