Strategies for Reducing After Hour Phone Calls

Spela upp

To reduce the volume of after-hour phone calls, you need to have a policy that implements these strategies. Implement strategies that help reduce after-hour call volume without sacrificing patient care. 1. Set up your phone system's phone tree When a patient calls after hours, your phone system should answer and give the patient a set of instructions. The message should start with, “If this is a medical emergency, please hang up and dial 911 or go to the nearest emergency room.” ...