The 4 elements your team needs to succeed (and why you shouldn’t rely on Net Promoter Scores)

The 4 elements your team needs to succeed

(And why you shouldn’t rely on Net Promoter Scores) 

With Jeff Gothelf 

I’d been looking forward to talking to Jeff on the podcast for a while. Not only is he brilliant when it comes to discussing Product Leadership but he’s written some great books and really has it dialed in when it comes to how teams succeed. 

Jeff’s insights on agile and how best to make teams succeed was really fascinating. He discussed how we need four elements if we want to succeed. 

Teams need to be 

  1. Small
  2. Cross functional 
  3. Managed to outcomes (not output)
  4. Empowered to make decisions

The fourth one is where I’ve seen teams stumble and fall. 

I’ve worked with so many companies in the past who get totally caught up in Net Promoter Scores and feel that it's a good understanding of reality. Jeff quickly put that thought to bed with a really thorough view on why Net Promoter Scores don’t work. 

Enjoy this podcast. I’ve love to know your thoughts. 

The links we talk about in the podcast are:

https://www.senseandrespondpress.com

https://jeffgothelf.com

Check them out, there’s tons of great content from Jeff on those sites.

Om Podcasten

Welcome to "Product Team Success: Real-World Career Advice for Product". I'm your host, Ross Webb, and I'm here to supercharge your journey, whether you're climbing the ladder to the C-suite or already leading from the top. Our content is your secret weapon - offering insights into business metrics, data-driven strategies, and stakeholder navigation, all tailored to propel you forward and keep you excelling in your role. We believe in 'productizing' yourself and your team, leading the charge towards product success with a no-nonsense, no-fluff approach. We're paving the path in an innovative realm we call 'Data-Driven Empathy'. We'll tackle an array of topics, from securing investment for data analytics, to acing product interviews, to presenting product direction with authority. So, subscribe now to "Product Team Success", join our community of pioneers, and let's together redefine the landscape of product leadership! Get ready to be invigorated, inspired, and informed, as we revolutionize product leadership, one episode at a time!