Customer Centricity: Part 1 (of 2) - Daniel Harris on The Product Experience
Customer centricity is about bringing the human dimension to everything that you do with your product. To create that process, you need to create an environment where product managers can innovate and thrive. Daniel Harris, Experience Strategy Director at cxpartners joins us on the podcast to talk all about how to deliver that great customer experience to all who invest if your product.Featured Links: Follow Daniel on LinkedIn and Twitter | 'The State of Customer Centricty' model at CX Partners | 'Developing a Customer Centric Mindset' talk by Amon Kiplagat at Mind The Product ProductTank BirminghamOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.