Episode 10 - S2 - Customer Service Best Practices

In this episode of the Quality Hub podcast, host Xavier Francis interviews Nadine Wilbur, Customer Support Manager at Core Business Solutions, as they delve into the intricacies of customer service best practices. Nadine's extensive experience and passion for customer advocacy shine through as she emphasizes the importance of understanding and meeting customers' needs while fostering genuine relationships. They discuss the pivotal role of ongoing training in maintaining high-quality service standards and leveraging technology to enhance customer experiences without sacrificing the human touch. Nadine provides insights into handling challenging interactions with patience and empathy, stressing the significance of active listening and problem resolution. Furthermore, they explore the significance of metrics and KPIs in gauging service success, emphasizing responsiveness and customer engagement. Looking ahead, Nadine predicts a growing demand for personalized service and underscores the paramount importance of customer loyalty in business sustainability. Their conversation underscores the core ethos of Core Business Solutions: prioritizing customer satisfaction and providing exceptional support. Helpful Resources: Clause 8.2.3 Explained:  https://www.thecoresolution.com/clause-8-2-3-iso-9001-2015-explained For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1 Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting    

Om Podcasten

The Quality Hub podcast is where we chat with ISO experts about “all things Quality.” Many businesses find themselves required to or find it valuable to implement a Quality Management System. Our goal is to share the knowledge we’ve gained by working with Quality Management Systems (QMS’s), ISO standards, and other business best practices with our podcast listeners. We want you to be encouraged by our education and experiences. We know that QMS and ISO standard concepts can be confusing, and we want to act as “translators” to simplify these principles, so you can apply them to YOUR business. Our organization has a vast amount of combined experience, having worked with 1000’s of customers over the past 23 years. We want to share these stories and lessons learned with YOU, our listeners! Tune in weekly as we share our experiences to help you get the most from your Quality Management System.