Episode 19 - S2 - ISO 9001 - Non-Conformances and Corrective Actions Part 2

In this episode of the Quality Hub podcast, host Xavier Francis, Susan Weber-Smatko, and Suzanne Strausser delve into the topic of Corrective Actions and root cause analysis. They define Corrective Actions as measures to address the root causes of Non-Conformities to prevent their recurrence, stressing the importance of a thorough process evaluation rather than just fixing surface issues. The discussion covers the steps in implementing effective corrective actions, including documentation, management involvement, and continuous improvement. They also explain the methodologies for root cause analysis. Real-world examples illustrate how these principles can be applied in both manufacturing and customer service contexts to enhance overall quality and efficiency. Helpful Resources: Clause 10.2 of ISO 9001:2015 - https://www.thecoresolution.com/clause-10-2-iso-90012015-explained For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1 Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting  

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The Quality Hub podcast is where we chat with ISO experts about “all things Quality.” Many businesses find themselves required to or find it valuable to implement a Quality Management System. Our goal is to share the knowledge we’ve gained by working with Quality Management Systems (QMS’s), ISO standards, and other business best practices with our podcast listeners. We want you to be encouraged by our education and experiences. We know that QMS and ISO standard concepts can be confusing, and we want to act as “translators” to simplify these principles, so you can apply them to YOUR business. Our organization has a vast amount of combined experience, having worked with 1000’s of customers over the past 23 years. We want to share these stories and lessons learned with YOU, our listeners! Tune in weekly as we share our experiences to help you get the most from your Quality Management System.