#90 - Lynn Moretti: Decoding the Insurance Claims Process
In this episode of The Reinsurance Podcast, we're joined by Lynn Moretti, Chief Claims Officer for AmTrust Europe, who dives into the captivating world of insurance claims. Sharing her journey from litigation to claims expertise, Moretti reveals the intricacies of managing claims, the importance of empathy, and the evolving challenges and solutions in the field. EPISODE LINKS: Lynn's LinkedIn: https://www.linkedin.com/in/lynn-moretti/ AmTrust International: https://amtrustinternational.com/ AmTrust's LinkedIn: https://www.linkedin.com/company/amtrust-international/ CONNECT WITH US: Website: https://www.supercede.com LinkedIn: https://www.linkedin.com/company/supercedehq Twitter: https://twitter.com/SupercedeHQ YouTube: https://www.youtube.com/@SupercedeHQ RSS Feed: https://anchor.fm/s/7e741c8c/podcast/rss Say Hello: producer@thereinsurancepodcast.com OUTLINE & TIMESTAMPS: (00:00) Intro (00:56) Lynn’s Journey to Claims (04:16) Complexity in Different Lines (06:05) Investigating Claims Made (09:49) When Claims Are Denied (13:18) Reinsurance Claims & Policies (17:36) Difficulties for Claims Professionals (21:36) Connection Between Claims & Underwriting (23:35) Data & Analytics on Claims (26:46) Governance & Claims (29:06) Subrogation, Salvage, & Shifting Risk (31:03) The Future & Evolution of Claims (36:33) Differences Between the UK & US (39:09) Claims-Driven Business Decisions