What Can the Hospitality Industry Teach Us About Customer Experiences?

In this episode we're learning about an industry that’s known for having the highest standards when it comes to customer service: hospitality. First, host Kristen Meinzer talks to Will Jones, General Manager of The Swag Resort, a boutique luxury resort that sits right along The Great Smoky Mountain National Park. Will shares hospitality practices and philosophies that can help businesses deliver memorable experiences by prioritizing authenticity and improving employees’ experiences. Later, you’ll hear from Xio Sandoval, a leading realtor and top CENTURY 21 agent in Southern California who has an inspiring passion for strengthening community connections. Guests: Will Jones: General Manager, The Swag Xio Sandoval: CENTURY 21 Realty Masters Agent in Montebello, CA Learn more about your ad choices. Visit megaphone.fm/adchoices

Om Podcasten

The Relentless is a podcast from CENTURY 21 Real Estate and Slate Studios that rethinks business, redefines success, and reimagines customer experiences. Season 3 looks at how entrepreneurs can overcome the assumptions and barriers that hold us back so we can move fearlessly in real estate, business, and beyond. Host Kristen Meinzer is back for more conversations with bold and passionate guests who succeed by finding strength and motivation in the face of obstacles. From athletes who break boundaries to entrepreneurs who are reshaping their industries, you’ll hear compelling stories and advice from diverse guests who transform their fears into inspiration. This paid podcast is produced by Slate Studios and CENTURY 21 Real Estate.  © 2022 CENTURY 21 Real Estate LLC. All rights reserved. CENTURY 21®, the CENTURY 21 Logo and C21® are registered marks owned by CENTURY 21 Real Estate LLC. CENTURY 21 Real Estate LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated. This material may contain suggestions and best practices that you may use at your discretion. The opinions expressed in this podcast are those of the individuals featured and not necessarily of CENTURY 21 Real Estate.