048: How to be Truly Customer-First with Neil Terry

In this episode of The Remarkable Project Jay and his Remarkably Co-Founder, Neil Terry, reflect on recent conversations with clients, collaborators and each other, around the idea that actively committing to a truly customer-first approach is not merely an opportunity to refine, but also a vehicle for sustainable and strategic growth. From a look at why “it’s not all about you” seems to be a neglected perspective in many organisations, through to the implications of deep listening and the ch...

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The Remarkable Project helps business owners, optimisers and curious marketers to push past the "same-same" world of marketing into a world of unexpected customer experiences, word-of-mouth and a more compounded approach to marketing. Each episode weaves the path that experts including scientists, entrepreneurs, creatives, innovators and more, have used to build businesses that people feel compelled to talk about. Come and join the journey if you have been asking:- How to improve word of mouth for a small business- How do I improve my customer experiences?- What tools should I use for building a community?- How do I write a marketing plan around word of mouth?- How do I change my sales to have greater impact?- How do I measure Word of Mouth in my business?