How LVMH is delivering stellar customer experience

Today, we’re in conversation with Meruyert Zhanatkanova, Brand Manager at LVMH Perfumes & Cosmetics in Kazakhstan. We learn about her journey in the luxury maison, some of the culturally contextualised marketing campaigns that they undertook and how they’re ensuring excellent customer experiences in the face of rapid digitisation.

Om Podcasten

Conversations with CEOs, CTOs, investors, heads of product, heads of innovation, merchandisers, buyers and all the other people that are shaping up the billion-dollar retail industry. We explore the state of the retail industry today, the potential for personalisation on a scale, AI’s role in the future of retail, and more. We’ve spoken to some amazing change-makers from thredUp, Milaner, Ashley Stewart, Macy’s, Nasty Gal, USPL, Yoga Club, Tata Cliq, Mercado Libre and will continue to feature leaders in this series. Subscribe to our podcast to understand how these decision-makers are influencing worldwide fashion retail!