The definitive guide to Customer Success with Tom Castley

Our expert today: Tom Castley from analytics gurus Hook. Tom believes that the world of postsales is full of untapped potential, with so many companies neglecting the importance of valuing their existing relationships. He talks us through his journey from pre-sales to sales and upward in to management - using Hook as a case study for how to go about driving revenue and retention.

Om Podcasten

B2B SaaS sales are changing in real-time, and conventional wisdom is becoming quickly obsolete. On the SaaS sales performance podcast, we’ll provide you with the practical tools you need to take advantage of this rapidly changing environment. We read the latest research so you don’t have to. Our masterclasses are distilled down into indispensable practical advice, and we speak to the experts on the front-lines. This is the podcast for anybody wanting to be on the cutting edge of SaaS sales.