664: Nick Morgan - Have We Learned Anything About Communication in Today's Virtual World?

Have you ever attempted a joke online and it not only fell flat, but it also offended the person on the other end? Communication in a virtual world is tricky and can be filled with landmines of miscommunication. Dr. Nick Morgan is one of the most respected coaches for speakers. He is an expert communicator and is here to explain the five basic problems of virtual communication and how to overcome them.  Dr. Nick Morgan is a passionate speaker, theorist, and coach. He founded the Public Words consulting firm which helps people convey their ideas with passion and the use of storytelling. He’s coached people to give Congressional testimony, to appear in the media, and to deliver unforgettable TED talks. He’s written for Fortune 50 CEOs and presidents and has spoken and moderated venues around the world.  His book Can You Hear Me?: How to Connect with People in a Virtual World was published in 2018, and it’s more relevant now than ever. It’s really a communication manual for remote and virtual work. We talk about problems like lack of empathy, lack of feedback, lack of control, lack of emotion, and lack of connection and commitment. Nick also shares how to solve these issues and convey emotion virtually.   And be sure to subscribe to The Self-Employed Life in Apple podcasts or follow us on Spotify or wherever you listen to podcasts so you don’t miss an episode. Everything you need can all be found at jeffreyshaw.com  Nick Morgan thank you so much for being here! Remember, you might be in business FOR yourself but you are not in business BY yourself.  Be your best self. Be proud and keep changing the world.   Join 17,000 subscribers looking to do "business with a soul" and sign up to receive my Self-Employed Nutshell Newsletter! Sign up here!   Highlights –   [02:48] A happy surprise for Nick has been increased coaching clients.  [05:51] It's challenging to make your intent clear in a virtual world. People are hardwired to get cues about a person's intent from their senses. [08:23] We've been in a virtual world since the beginning of email and texting. It starts with written virtual communication and then moves on to audio and video.  [10:45] Can virtual communication be more personal?  [13:34] When people really take the time to express what they want to say in written media, it can be more intimate. [16:14] Being a live speaking coach has magnified the aspects of virtual communication for Nick.  [18:17] The five basic problems of virtual communication. Number one is the lack of feedback.  [18:45] In face to face interaction we get instant feedback from the five senses. Our minds assume the worst without feedback.  [22:30] Number two is the lack of empathy. We lose empathy because of the negative assumption. There is a lack of clarity of intent in virtual communication. [25:24] We may need to reflect and actually ask the person how what we said made them feel. This will often clear up a misunderstanding. [26:57] Lack of control. Things are remembered forever in the online world. [30:14] Lack of emotion. The audio of our voice is compressed online. Emotions are carried in the overtones, not the basic pitch.  [35:00] Get clear about your intent. Use emojis to put body language back in. Ramp up the emotion and energy in audio. Use your hands during video.  [39:55] Lack of connection and commitment. If the online world isn't working, we move on. In person, we take stock of the human being.  [44:42] Proprioception awareness of space of the body. This is thrown off online. This is why Zoom calls can be stressful.  [49:55] Nick shares his communication skills in the Rapid Round.     Guest Contact –   Public Words Can You Hear Me?: How to Connect with People in a Virtual World Nick Morgan LinkedIn Nick Morgan Twitter Public Words Facebook   Contact Jeffrey – Website Coaching support My book, LINGO: Discover Your Ideal Customer’s Secret Language and Make Your Business Irresistible is now available! Watch my TEDx LincolnSquare video and please share!   Have Your Website Brand Message Reviewed! Is your website and are all your marketing materials speaking the right LINGO of your ideal customers? Often it’s not which is why you’re not converting traffic and leads to clients and attracting your most profitable customers. Fill out the simple LINGO Review application and I’ll take a look at your website. If I have suggestions for you to improve your brand message (I almost always do), we’ll set up a complimentary 30-minute call to discuss. A select number of websites are also chosen for my LINGO Review Video Series. Fill out the application today and let’s get your business speaking the right LINGO! Host Jeffrey Shaw is a Small Business Consultant, Brand Management Consultant, Business Coach for Entrepreneurs, Keynote Speaker, TEDx Speaker and author of LINGO and The Self Employed Life (May 2021). Supporting self-employed business owners with business and personal development strategies they need to create sustainable success.

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The Self-Employed Life Podcast (formerly Creative Warriors) provides business and personal development strategies for self-employed business owners that create sustainable success. A community of self-employed and small business owners, entrepreneurs, innovators and ambitious individuals that need creative solutions in business. Being self-employed and a business Warrior is a mindset, a spirit and a challenge. We need a different way of doing business. This is business with a soul. We discuss marketing, branding, productivity, mindset, building meaningful relationships with customers and living a fulfilling life. In the self-employed life, it's all personal. Small business consultant, business coach for entrepreneurs, keynote speaker, TEDx speaker, and author of The Self-Employed Life and LINGO, host Jeffrey Shaw, interviews bestselling authors and experts who will change your way of thinking and provide practical ideas that you can apply directly in your life and business. Two episodes each week- one content-rich interview with an expert and Coaching Break offers a 15-minute break to receive coaching from your host.