Episode 309 - Building Better Tools for Amazon Sellers with Andrew Smith of Swapt
Kicking off with a surprising connection through pickleball that led to discovering shared passions in e-commerce innovation, Scott sits with Andrew Smith, founder of Swapt and former Klaviyo engineer, about building smarter tools for Amazon sellers. Andrew shares his journey from working at IBM and Oracle to witnessing rapid growth at Klaviyo, which shaped his understanding of what marketplace sellers truly need. They dive into how Swapt is helping Amazon-native brands drive customer engagement and reviews through one-time use QR codes, while staying fully compliant with Amazon’s strict policies. With a successful case study generating $100K in sales and 500 reviews in three months, this episode is packed with insights for CPG, beauty, and supplement brands looking to boost performance and build direct customer relationships without risking their margins. Episode Notes: 00:19 - Andrew Smith Introduction 01:52 - Andrew’s Background 02:23 - Scaling at Klaviyo and E-commerce Ecosystem Insights 05:39 - Data, Email Marketing, and the Amazon Challenge 08:59 - The Impact of Recent E-commerce Headwinds 09:52 - The Genesis and Evolution of Swapt 13:16 - Discovering the Amazon Brand Opportunity 19:57 - Technical Innovations and Results 20:38 - Navigating Amazon Compliance and Risk 25:00 - Who Should Use Swapt? 27:05 - Getting Started with Swapt Related Post: Top 10 Tennis Racket Brands on Amazon How to Reach Andrew: LinkedIn: linkedin.com/in/andrewsm1th Website: https://swqr.link/ Scott’s Links: LinkedIn: linkedin.com/in/scott-needham-a8b39813 X: @itsScottNeedham Instagram: @smartestseller YouTube: www.youtube.com/@smartestamazonseller2371 Newsletter: https://www.smartscout.com/newsletter-sign-up Blog: https://www.smartscout.com/blog