Ep 247: Understanding Your Clients: The Role of Nonverbal Cues in Veterinary Care, with Dr. Moriah McCauley
On this episode of "So You're a Vet, Now What?" host Dr. Moriah McCauley delves into the importance of empathy and nonverbal communication in veterinary and medical professions. Building on last week's discussion, Dr. Moriah explores whether these essential skills can be taught to professionals at any stage in their careers. Drawing from research, she introduces a 2014 study that breaks down the concept of empathy into an acronym, serving as a practical teaching tool for enhancing nonverbal communication. Tune in to discover how subtle differences in clinician posture can significantly impact patient perceptions and learn actionable insights for fostering empathy in practice.Episode Outline[00:01:20] Teaching empathy through nonverbal communication.[00:05:16] Teaching nonverbal communication in veterinary care.[00:08:18] Facial expressions in communication.[00:12:55] Nonverbal communication in empathy.[00:16:40] Tone of voice in communication.[00:19:40] Hearing the whole patient.[00:23:19] Nonverbal communication in veterinary care.Episode LinksSee more from Dr. Moriah McCauley: https://www.instagram.com/dr.moriah.mccauley/Connect with Dr. Moriah McCauley: https://www.linkedin.com/in/moriah-mccauleyMentioned in this episode:So You're a Vet, Now What? - The CourseAre you a new or recent veterinary graduate? If so, Dr. Dave’s course, ‘So You’re a Vet… Now What?’ has been put together specifically for you. The course focuses on non-clinical skills. This is not as dull as it sounds. In fact, almost every career problem that people face is due to not having well-developed, non-clinical skills. These are skills like client communication, so you have great relationships with clients. Emotional intelligence, so you've got great relationships with your teammates. Effective negotiation skills, so you can get paid what you are worth. Management of imposter syndrome, so you can have confidence in your abilities. And, how to build formidable resilience, so you can handle everything that comes your way. These are not just skills. They are prerequisites vital for success and financial and emotional wellbeing. This course serves as an essential stepping stone to your success. Dr. Dave will be your mentor as you go through 12-modules, helping you transition from being a student to a fully rounded veterinary professional. Visit www.drdavenicol.com/syav-class to learn more.