Beyond ‘Good’: Creating Client Experiences That Stick in an AI World with Steven Van Belleghem - 319

The business world is changing fast. AI is reshaping how customers search, buy, and connect — but most companies are still stuck in old habits, missing the human magic that actually builds loyalty. At the same time, too many businesses are confusing efficiency with excellence. They’re chasing five-star reviews that may not mean what they think they do, and ticking boxes while their customers quietly drift away. My guest today, Steven Van Belleghem, has spent over a decade helping companies level up their customer experience — and he’s here to show you how to stay relevant when "good" just doesn’t cut it anymore. Steven is a bestselling author, global keynote speaker, and trusted advisor to brands that want to balance tech innovation with human connection.  He’s also walked the talk on over 1,000 stages around the world, and has a refreshingly honest take on what it takes to create moments that matter — both in business and on stage. If you want to future-proof your brand, wow your customers, and connect with audiences in a way that gets remembered and rewarded… this episode is for you. What you’ll discover: What’s broken in how most companies connect with customers today (and how to fix it) What it really means to be "great" in a world where "good" is everywhere Why customer experience inflation is giving companies a dangerous false sense of security What today’s customers want beyond just product and service – and how to give it to them Real-world examples of brands balancing digital convenience with human warmth How Steven built a global speaking career from a research job (and a Microsoft invite!) The surprising key to building lasting audience connection from the stage Whether AI, apps, or interactivity belong in live talks (and Steven's refreshingly honest take) Why you don't need to be flawless on stage to be unforgettable The #1 mindset shift that will help you speak with heart, not just polish Enjoy!   If you'd like to watch the interview on YouTube, you can do that here>>   All things Steven: Website: https://www.stevenvanbelleghem.com/ LinkedIn: https://www.linkedin.com/in/stevenvanbelleghem/ Books & Resources*: The Offer You Can’t Refuse by Steven Van Belleghem Speaking Resources: Grab Your From Blank Page to Stage Guide and Nail the Topic for a Client Winning Talk Want to get better at finding and sharing your stories then check out our FREE Five Day Snackable Story Challenge   Thanks for listening!   To share your thoughts:                                                   Share this show on X, Facebook or LinkedIn. To help the show out: Leave an honest review at https://www.ratethispodcast.com/tsc Your ratings and reviews really help get the word out and I read each one. Subscribe on iTunes. *(please note if you use my link I get a small commission, but this does not affect your payment)  

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If you want to have a laugh whilst learning how to increase your confidence and public speaking skills, for personal or business growth, then you have come to the right place. Discover tips, tricks and strategies on how to speak and pitch using humour and performance. Find out how to better connect with people’s pain points in a way that they will want to talk about and share, and get the low down on powering up your mind set. Sarah Archer, is a stand-up comedian, playwright, speaker and business woman. She is also author of ‘Cracking Speech Mate! – How to use humour to make you an amazing speaker’, and ‘Straight to the Top – How to create and deliver a killer elevator pitch’. Communicating with authenticity and power, influencing through copy, spoken word and body language, managing negative thoughts and anxiety, building authority and trust, story-telling and comedy secrets...oh and we’ll also cover focus and time management ‘cause Sarah has a mind like a butterfly! Join her for fun and aha moments.