How Marriott is Redefining Loyalty and Personalization with Chief Customer Officer, Peggy Roe

In this episode of The Speed of Culture, Matt Britton speaks with Peggy Roe, Executive Vice President and Chief Customer Officer at Marriott International. Peggy shares insights on the evolution of the hospitality industry, emphasizing the impact of customer loyalty and the role of first-party data in personalizing guest experiences.Follow Suzy on Twitter: @AskSuzyBizFollow Peggy Roe on LinkedInSubscribe to The Speed of Culture on your favorite podcast platform.And if you have a question or suggestions for the show, send us an email at suzy@suzy.com Hosted on Acast. See acast.com/privacy for more information.

Om Podcasten

To thrive in a rapidly evolving landscape, brands must move at The Speed of Culture. Join Matt Britton, Founder and CEO of Suzy, and key industry leaders, as they dive deep into shifting consumer trends within their industry, why it matters now, and how you can keep up.  Hosted on Acast. See acast.com/privacy for more information.