The Forgotten Engagement Key

Despite the focus, energy and money spent on employee engagement, many companies have struggled to move the dial.  The growth in hybrid and remote working has exacerbated the situation too. Though there are organisations out there bucking the trend.  One such place is NAHL Group.  Andy Goram chats to Marcus Lamont, Group People Officer, about how they have reversed this trend.  Marcus reveals the not-so-secret sauce to their success is a focus on the often forgotten group in an organisation - the line managers.  Marcus shares the deeply practical ways they have increased their engagement and productivity while repositioning the business and moving to a 70% hybrid and remote model.  ----more---- Key Takeaways Unlock the key to reinvigorating your team's passion and commitment in a changing work environment. The secrets to leading, inspiring and motivating your line managers to do the same with their teams. How to build trust in hybrid and remote working environments. The power of soft-skill focused team manager training programmes.  How to build, grow and maintain an enabling, positive culture no matter where people are located. ----more---- Key Moments The key moments in this episode are: 00:00:10 - Introduction to Sticky from the Inside 00:01:12 - Employee Engagement Challenges 00:03:50 - The Power of Team Managers 00:04:37 - Marcus Lamont's Background 00:07:19 - Transformation at NAHL Group 00:15:08 - Focusing on Team Leaders for Business Improvement 00:16:45 - Overlooked Group of Managers 00:21:27 - Challenges Faced by Team Managers 00:23:49 - The Pathway to Leadership Program 00:26:40 - Overcoming Resistance to Change 00:29:04 - The Power of Little Marginal Gains 00:31:08 - The Silver Bullet: Team Leaders 00:33:47 - Building Trust within the Organization 00:36:48 - Empowerment and Accountability 00:40:14 - Navigating Remote and Hybrid Work 00:43:19 - Importance of Maintaining Relationships 00:43:59 - Pitfalls of Remote and Hybrid Work 00:44:58 - Human Needs in the Workplace 00:45:26 - Three Pearls of Wisdom 00:47:20 - Conclusion and Farewell ----more---- Join The Conversation Find Andy Goram on LinkedIn here Listen to the Podcast on YouTube here Follow the Podcast on Instagram here Follow the Podcast on Twitter here Follow the Podcast on Facebook here Check out the Bizjuicer website here Get a free consultation with Andy here Check out the Bizjuicer blog here Download the podcast here ----more---- Useful Links Follow Marcus Lamont on LinkedIn here Follow NAHL on LinkedIn here Find The Trusted Executive book by John Blakey here Find an overview of the 9 Habits of Trust here ----more---- Full Episode Transcript Get the full transcript of the episode here

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Sticky From The Inside is the go-to podcast for anyone looking to transform their workplace into a thriving, competition-crushing powerhouse. We’re on a mission to change the fact that 65% of employees worldwide are disengaged from their work—because that’s not just bad for business, it’s a waste of time and talent. Each episode, we bring you dynamic conversations with global experts, thought leaders, and innovative thinkers who share their strategies, stories, and secrets for building a “Stickier Business”—a place where employees are passionate, customers are loyal, and success is the norm. If you’re ready to boost employee engagement, create an unbeatable workplace culture, and lead with impact, tune in and discover how to build a business that people love from the inside out.